1. Why should I ensure regular maintenance of my air conditioning and heating system?
Over time, the duct in air conditioning systems collects dust, smoke, grease and other biological pollutants like pet dander and pollen. These cause health problems like asthma and allergies. They block the air flow, thus increasing your energy bills. An inefficient duct system not only decreases efficiency, but also causes it to work harder which then affects longevity. Sometimes duct leakage on your HVAC system can increase the time it takes to heat or cool your home, which also adds to your energy bills.
2. How do HVACs work?
Air is pulled inside the house through an air duct which then passes through a filtration system. This filtered air is then circulated through a heat exchanger to a temperature set by your thermostat. When set on cool, the air that is pulled inside your home is cooled by the condensing unit which is pushed into the room through the blower.
3. What are the problems that can occur due to air flow problems?
Improper air flow can cause problems such as hot and cold spots, a noisy HVAC system, odor and sometimes vibration.
4. Why does the HVAC freeze up?
There could be several reasons why your HVAC freezes up. It could either be because of a leak in your refrigerant, the coil of the HVAC not getting enough air, which can result in the coil temperature becoming so cold that ice forms on it, or because the air filter or air duct is dirty and needs immediate cleaning.
5. Do I qualify for tax credits?
Homeowners who replace old and outdated HVAC systems can qualify for tax credits by replacing them with new high efficiency seer ratings. Tax credits can be claimed by filling the 5695 Form.
6. Are you licensed and insured?
Yes, we are licensed and insured.
7. What are the equipment warranties?
Equipment warranties for all Trane & Goodman systems are 10 years on parts and 1 year on labor.
8. How soon will an engineer respond to my call for service?
We operate 24/7 and try our best to respond to your request for service as soon as possible.
9. What services do you offer?
We install, maintain, repair, and service your HVAC systems. We also clean dryer vents and HVAC ducts.
10. What is your service area?
We are pleased to provide service, installation and repairs across eastern North Carolina and the Crystal Coast including the following towns:
Beaufort, NC, Atlantic Beach, NC, Morehead City, NC, Emerald Isle, NC, Swansboro, NC, Newport, NC, Havelock, NC
11. What is a Trane Comfort Specialist™?
Trane Comfort Specialist means the independent Trane dealer is committed to being the best in installation, service, customer satisfaction and employee training. Not every dealer qualifies as a Trane Comfort Specialist, but rather only those that meet Trane’s stringent standards and who demonstrate a commitment to customer satisfaction and continuing education. These dealers are committed to training to keep up to date with Trane’s latest technology, ensuring that you receive a system that is designed to achieve maximum efficiency, reliability and comfort, as well as a system that delivers the efficiency its ratings promise and that you expect.
Many Trane Comfort Specialist dealers have NATE certified technicians. Organizations that are part of the NATE coalition include the U.S. Environmental Protection Agency and American Society of Heating, Refrigeration and Air-Conditioning Engineers.
This badge lets you know you’re working with an independent Trane dealer of the highest standing a dealer who is committed to the best in every aspect of his business, from installation and service, to customer satisfaction and employee training. Many also have NATE (North American Technician Excellence) certified technicians.
Not every dealer qualifies as a Trane Comfort Specialist dealer. Each year, independent dealers qualify for Trane Comfort Specialist status by meeting Trane’s stringent standards and demonstrating a commitment to customer satisfaction and continuing education.
By looking for the mark of a Trane Comfort Specialist dealer, you know you’ll be working with a proven dealer the best of the best.